Regulations for using the ObmenAT.co service
1. General Provisions
1.1. This Agreement defines the general provisions of the online service for the provision of electronic money exchange services ObmenAT.co (hereinafter referred to as the Contractor).
1.2. The Contractor owns a script for currency exchange hosted on a server on the Internet.
1.3. Any user who wants to use and uses the services of the Contractor is considered a Client.
1.4. The Contractor and the Client will be referred to in the Agreement as the Parties.
1.5. The Parties acknowledge this Agreement posted in electronic format as equivalent in legal force to an agreement approved in writing.
1.6. The Agreement is acknowledged as a public offer, the effect of which extends to the territory where the Contractor’s services are provided. The conclusion of the Agreement is carried out on the terms of a public offer. The Client agrees to the terms and conditions when submitting a request on the ObmenAT.co website to use the services provided by the service.
1.7. The Contractor reserves the right to change the provisions of this Agreement by publishing such amendments on the website.
2. Essence of the Agreement
2.1. The Contractor provides the Client with a set of services (listed in clause 4 of this Agreement) in accordance with the Regulations (clause 5 of the Agreement) with the indispensable fulfilment of the conditions (clause 9 of the Agreement).
2.2. The Client uses the Contractor’s services and pays for them in accordance with the terms and conditions of this Agreement.
3. Rights and obligations of the parties
The Contractor undertakes to:
3.1.1. Provide the Client with exchange services regarding the funds of the payment systems Perfect Money, Advanced Cash, Payoneer, Capitalist, Payeer and others, in accordance with the rules and regulations of this Agreement. The Contractor reserves the right to independently change the list of available electronic money for exchange by publishing information on the Contractor’s website.
3.1.2. Provide the Client with support — informational and technical, related to the services of the Contractor and the peculiarities of using the service.
3.1.3. Store all data (including transaction amounts, addresses, personal information) on exchange operations performed by the Client and provide it at the request of the Client (meaning data belonging to a specific Client). The exception is transactions in anonymous payment systems.
3.1.4. Keep secret and not disclose to third parties data regarding exchange transactions, as well as personal information of Clients. Exceptions are the following cases:
— legal court decisions at the place of residence of the owner of the ObmenAT.co service;
— the presence of an official request from one of the payment systems.
3.1.5. Maintain accurate statistics on the Client’s transactions and provide a discount where applicable.
3.1.6. In cases of non-receipt of funds for the reasons mentioned in paragraphs 3.2.5, 5.4, 5.5 and 5.6 of this Agreement, transfer the Client’s funds (or money belonging to a third party) to the specified details no later than 12 hours from the moment the Client filed a complaint about the non-receipt of funds after the exchange.
3.2. The Client undertakes to:
3.2.1. Provide accurate and real details for transactions: own and of third parties. In cases where the Client provides false information or details for transactions, the Contractor disclaims responsibility for situations with non-receipt of funds after the exchange operation.
3.2.2. Indicate a real, confirmed and accurate, working e-mail address.
3.2.3. Independently monitor the health of his or her email, as well as his or her own device, including using and updating anti-virus software. The Client is personally responsible for the absence of access of third parties to his or her own e-mail address and for the safety of his or her confidential information received in the process of providing services. In case of providing access to third parties to the specified data and e-mail address, the Client is personally responsible for this.
3.2.4. Comply with all requirements listed in this Agreement.
3.2.5. Timely inform the administration about the non-receipt of funds (partial or complete) for the exchange operation to the provided details of the Client or a third party, as well as in cases of non-receipt of the funds listed in clauses 5.4, 5.5 and 5.6. The term for complaining is up to 30 calendar days from the date of non-receipt of funds. If this rule is violated, the funds do to the disposal of the Contractor.
3.2.6. Provide a valid mobile phone number for registration, incoming control call from the Contractor’s security service, receiving passwords, SMS and other information options, as well as additional identification for operating with the ObmenAT.co service. The Client is obliged to ensure that third parties are not allowed to access his or her own device in order to maintain the security of information received when using the service. The Client is personally responsible for the consequences in case of granting access to third parties to his or her own device and information on it.
3.2.7. Comply with the current legislation of the country of residence of the Client regarding the performance of electronic exchange transactions.
3.3. The Administration reserves the right to:
3.3.1. Suspension of the service for the purpose of technical updating or work on bugs with the obligatory notification of the Client about the time of such work.
3.3.2. Suspension of a specific transaction in the event of a legitimate appeal from payment systems, competent authorities, as well as user complaints about fraud (for the time being, while the circumstances are being clarified).
3.3.3. Determining and changing the size of discounts for making exchange transactions with electronic money.
3.3.4. Determining and changing the size of the commission that is charged from the client for an exchange transaction.
3.3.5. Refusal to provide services to any client, with the right not to explain the reasons.
3.3.6. The requirement for the Client to confirm his or her relation to the exchange transaction (in the event of a claim from a third party or a dispute). Confirmation tools can be: a screen shot of an electronic wallet, e-mail, a call to the phone number specified in the process of filling out the exchange form. In the latter case, a call will be made to the number from which the funds were sent to complete the exchange transaction.
3.3.7. Stopping correspondence or negotiations with the Client in case of recording rude behaviour, insults, demands to answer questions that are not within the competence of the support service or the absence of answers to questions from the support service.
3.3.8. Blocking of the exchange operation in accordance with paragraphs 5.4, 5.5 and 5.6 of the regulation on the exchange of electronic funds.
4. Provided services
4.1. The Contractor undertakes to provide the following services: the exchange of electronic funds via the website. In particular, exchange operations for Perfect Money, Advanced Cash, Payoneer, Capitalist, Payeer with payouts to a card of Ukrainian banks Visa/MC, which are indicated on the site.
4.2. The Contractor does not undertake to verify the legality and eligibility of the Client’s possession of the money that he or she uses for exchange transactions.
5. Regulations for the exchange of electronic money
5.1. The exchange begins when the Contractor receives from the Client the entire amount that he or she plans to use for the exchange operation. If the received amount is incomplete, the exchange is considered started within the amount received from the Client. The Contractor reserves the right to adjust the amount of the commission unilaterally.
5.2. The started exchange of electronic money cannot be cancelled. It is also impossible to return funds intended for exchange to the Client.
5.3. If more than 20 (twenty) minutes have passed since the moment of placing the Request, and the Client’s funds in the form of fiat or electronic currency have not been received, the Contractor reserves the right to cancel the Request. The same applies to the transfer of funds by the Client without a request. If the Client has transferred electronic or fiat funds after the period specified above, the Contractor returns them to the Client’s details. In this case, the Client him- or herself pays the costs for the return of the specified amount of funds.
5.4. If at the time of receipt of money the change in the exchange rate is more than 0.5% of the rate specified in the Request, the Contractor reserves the right to complete the deal at the rate that is current at the time of receipt of funds.
5.5 If the amount of funds in fiat or electronic currency received from the Client differs from the amount specified in the Request, the Contractor by default considers that the User instructed it to carry out the exchange operation within the amount of funds actually received. If the difference between the declared asset and the one actually credited to the account differs by more than 10%, the Contractor reserves the right to cancel the Request and return funds to the details specified by the Client. During the return process, all related costs will be paid from the specified amount.
5.6. If the Client has provided irrelevant (blocked, non-existent) details for receiving the amount after the exchange operation, the Contractor may suspend the exchange process. After the Client’s appeal (according to clause 3.5.2), the Contractor will return the funds to the original account and withhold the commission of payment systems, as well as a fine of 2% of the refund amount.
5.7. The time of fixing the rate of fiat or electronic funds from the moment of submitting the Request to the Contractor is no more than 20 (twenty) minutes. If the funds for the transaction are received after this period, the Contractor by default performs the calculation according to the current rate, and the Client agrees to this.
6. Responsibility of the parties
6.1. The Contractor disclaims responsibility and refuses to compensate for damage in cases of incorrect (unauthorized) use of the service, as well as Client’s errors that he or she made in the process of filling out the exchange form, and which led to the receipt of funds to erroneously specified details. In such a situation, the operation cannot be cancelled and the money cannot be returned.
6.2. The Contractor disclaims liability for damages and/or losses of the Client that arose in connection with complete or partial violations of the functionality of the Client’s equipment, as well as due to the inability of the Client to use his or her own equipment and/or its elements.
6.3. The Contractor disclaims responsibility for errors, delays and omissions of payments made by banks and electronic payment systems.
7. Mandatory conditions for conducting exchange transactions
7.1. It is prohibited to use the services of ObmenAT.co for the purpose of conducting fraudulent and other illegal operations. When using the services of ObmenAT.co, the Client agrees that any attempt to conduct a dubious exchange transaction will be blocked until confirmation is provided, and will be prosecuted in accordance with the current legislation of the country in the territory of which the Client uses the services.
7.2. The administration of ObmenAT.co reserves the right to provide data on the above operations at the request of the competent authorities, representatives of payment systems, as well as victims of fraudulent activities in case of evidence of illegal actions on the part of the Client.
7.3. The exchange operation is carried out on the condition that, when using the ObmenAT.co service, the Client uses digital signs exclusively from his wallet, and is also ready to be responsible for the source of these funds and for the methods of their receipt on the electronic wallet. The ObmenAT.co service itself does not verify the origin of these funds.
7.4. The ObmenAT.co service disclaims any responsibility for exchange operations performed on behalf of the Client in favour of third parties.
7.5. Using the ObmenAT.co service after clicking the “I agree to the exchange regulations” button means that the Client has accepted all requirements and is ready to act in accordance with this Agreement.
8. AML policy
8.1. By this agreement, you confirm the processing of transactions and all payments within the framework of the provisions of the AML policy (Anti-Money Laundering). In turn, we take measures to ensure the security of transactions and the protection of services to ensure the reliability of the transaction.
8.2. Our resource uses security protocols that block companies and accounts that are subject to EU and US sanctions.